The procedure for communicating by telephone

First Prepare the record book / sheet messages, stationery (pens),
Call:
1. Lift the phone handle with your left hand.
2. Tap the phone number destination and make sure the numbers are correct.
3. Wait until there is a connected tone> and answer.
4. Say the greeting (Good morning / afternoon / evening / night).
5. Convey the object and purpose.
6. When you are finished say thanks and say hello back.

Receive Phone
1. Do not let the phone ring more than 3x
2. Raise the left hand
3. The right hand ready to hold stationery.
4. Say greeting and mention corporate identity, as well as myself.
5. Listen carefully caller, and convey the intent & purpose of callers who addressed.
6. Let the caller hang up first.

Rules:
1.Speak with moderate and polite tone, do not say greetings with the word "hello".
2.Asks intent & purpose of said caller with good language and correct, is also easy to understand, for avoid misunderstanding.
3. Convey the intent and purpose of the caller on the on going.
4. Do not talk while doing other things, like eating, drinking, talking with others.
5. Speak gently and patiently.